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FREQUENT QUESTIONS

-Schedules and location
M T W TH F
10:30-14:30  16:30-20:30
Sombrerería 24 (corner Argumosa)
Lavapies 28012, Madrid

-How to get
Lavapiés Metro (metro line 3)
Close to the Atocha Renfe and Embajadores train stations, and the Estación del Arte metro station. 
Buses with nearby lines: C1, 27, 34, 60 and 65 

 

-Orders
You can place your orders through our website, by phone (915 277 952 – 616 187 988) either by call or via

WhatsApp, or in our physical store. 

 

-Payment methods

Credit card (we have POS)

Cash on delivery (you make the payment when you receive the order)
Bank transfer (to the account number that will be provided to you when selecting this payment method)
Paypal 
Bizum (to the telephone number that will be provided to you when you select this payment method)

 

-National and international shipments
Rates- €7 up to 5Kg, €4 within the Community of Madrid. 
Delivery time- 24h - 48h for national shipments

 

-Return policy
   What products can I return?

Returns of food products are not accepted. 

-Allergens, composition and origin of the products.
 

Our products of ecological origin and organic production will carry a label that indicates it (BIO, Organic, Fairtrade, ECO, etc.). This is the case of our chocolates, our honeys, our organic yerba mate, and a large part of our products. 
ICE CREAM (summer season):

 

We inform our customers that in this establishment we use milk, eggs, peanuts, sesame, nuts, gluten and soy. Therefore, depending on the degree of allergy, we cannot guarantee the total absence of these allergens in ice cream. We always advise you to ask our staff for information. 
 

Above all, we cannot guarantee the total absence of: dairy products and nuts. 
 

IMPORTANT NOTICE: Sugar-free ice creams (low glycemic index) are formulated for diabetics, therefore they contain sweeteners. Its excessive consumption can cause laxative effects.

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